Terms & Conditions

1. Introduction

1.1 These Terms & Conditions govern the supply by us of any product ordered by you on the site. By agreeing to order a product, you agree to be legally bound by these Terms & Conditions.

1.2 In this site:

a) “Account” means the account that you register for on the website;

b) “Acknowledgement” means our acknowledgement of your order by email;

c) “Working day” means a day which is neither a Saturday nor Sunday, nor a public holiday in Europe;
d) “Confirmation of order” means our email to you, in which we accept your order in accordance with clause 3.9;
e) “Contract” means your order of product(s) which we accept in accordance with clause 3.9 below;
f) “Customer” means individual who places an order on the website;
g) “Order” means the order submitted by you to the website to purchase Product(s);
h) “You” means the Customer who places an order;
i) References to “clauses” are clauses of these Terms & Conditions;
j) Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership.
k) References to “includes” or like words or expressions shall mean without limitation.

1.3 These Terms & Conditions are our copyrighted intellectual property. Used by third parties – even extracts for the commercial purposes of offering goods and/or services – is not permitted. Infringements may be subject to legal action.

2. Effect

2.1 These Terms & Conditions shall apply to all contracts made or to be made by us for the sale of products. Nothing stated here affects your statutory rights.

2.2 These Terms & Conditions shall prevail over any separate terms put forward by you. Any conditions that you submit in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded.

2.3 No other terms or changes shall be binding unless agreed in writing signed by us.

3. How A Contract Is Formed

3.1 When making an Order, you may register for an account on the website as detailed in clause 9, and follow the instructions on the website on how to make order and for making changes to your order before submitting it.

3.2 Irrespective of any previous price you have seen or heard, once you select a product that you wish to order, you will then be shown or told (on the website) the charges you must pay including VAT, if applicable, and any applicable delivery charges. Unless otherwise stipulated on the site, all charges are in EUR. Subject to clause 3.11 below, this is the total that you will pay for receipt of the ordered product.

3.3 You shall pay for the product in full at the time of ordering by supplying us with your credit/debit card details that is acceptable to us or by PayPal, which we require in order to process your order.

3.4 If you are asked for details of a payment card, you must be fully entitled to use that card. The card must have sufficient funds to cover the payment.

3.5 You undertake that all details provided to us for the purpose of purchasing the Product, are correct. We reserve the right to obtain validation of your payment details before providing you with the product.

3.6 You are responsible for reviewing the latest Terms & Conditions each time you submit your order.

3.7 Your order is considered an offer until we send you a confirmation email. A contract is formed only when you receive the confirmation of order.

3.8 We shall not be obliged to supply the product to you until we have accepted your order. Acknowledgement of your order by us is purely for information purposes and does not constitute the confirmation of order. In that acknowledgement, we may give you an order reference number and details of the product you have ordered. We may in our discretion refuse to accept an order from you for any reason, including unavailability of supplies.

3.9 A Contract shall be formed and we shall be legally bound to supply the product to you Acceptance shall take place when we expressly accept your Order by email to you, in the form of a document called a “Confirmation of Order” (email confirmation). It shall be deemed to come into effect when it has been dispatched by us. Until the time when we accept your Order, we reserve the right to refuse to process your Order and we will refund any payment made by you.

3.10 If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact us at (input) immediately. However, we cannot guarantee that we will be able to amend your Order.

3.11 We try to ensure that the price given to you is accurate. If the price for the Order changes before we accept your Order, we will contact you and seek confirmation that you wish to proceed at the amended price only during working days and hours.

3.12 A Contract will relate only to those Products whose dispatch we have confirmed in the Confirmation of Order. We are not obliged to supply any other Products which may have been part of your Order until we have sent a Confirmation of Order in relation to those Products.

3.13 You must only submit to us information which is accurate and not misleading and you must keep it up to date and inform us of changes.

4. Cancellation

4.1 We may cancel a contract if the product is not available for any reason. We will notify you and return any payment that you have made.

4.2 We will usually refund any money received from you using the same method used by you to pay for the product.

5. Cancellation By Customer (Non-Faulty Product)

Customers have the right to cancel their order and return the goods within 14 calendar days of receiving the items. The goods must be unused, in original condition, and in their original packaging. The customer is responsible for the return shipping costs unless we agree otherwise. Refunds will be processed within 14 working days after we receive the returned goods and confirm their condition.

5.1 To exercise your right to cancel, you must notify us in writing by emailing [contact@step-one.net] within 14 days from the date of receiving your goods. Please provide your order number, name, and the product(s) you wish to return.

5.3 The responsibility and costs for returning the products lies with the customer.

6. Faulty Products

6.1 We warrant that:

a) the Product will be delivered undamaged in the quantities ordered;

b) the Product will conform with the manufacturer’s latest published instructions as set out on the Site or in our Product material at the time of your Order;

6.2 The Product is to be used strictly in accordance with the manufacturer’s latest published instructions as set out on the Site or as on the Product itself. It is your responsibility to ensure that you use the Product in accordance with those instructions.

6.3 Before delivery, we may make minor adjustments to material, colour, weight, measurements, design and other features to the extent that they are reasonable. Images on the website may slightly differ from the product.

6.4 If your product is faulty or does not meet the contract’s description, you have the right to request a repair, replacement, or refund within two years of delivery. Please contact us immediately if you notice any faults or defects.

7. Privacy and Data Protection

We value your privacy and are committed to protecting your personal data. For detailed information on how we collect, store, and use your personal information, please review our full Privacy Policy here: [link to Privacy Policy]. By using our website, you consent to our collection and processing of your personal data in accordance with our Privacy Policy and applicable data protection laws.